At Lumora, we know you're excited to receive your order. That's why we work hard to process and ship every purchase as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on your location.

Typical delivery estimates are:

United States

• 6–10 Business Days

Canada

• 7–12 Business Days

United Kingdom

• 7–12 Business Days

Australia

• 8–15 Business Days

Most International Destinations

• 7–15 Business Days

These timeframes are estimates only and are not guaranteed.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking updates to appear after shipment.

Shipping Delays

While we do our best to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays
• Customs inspections
• Severe weather
• Natural disasters
• Public holidays
• High shipping volumes
• Other unforeseen events

We appreciate your patience should any of these situations arise.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or lost.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify the delivery address.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting your local carrier.

If you still cannot locate your package, please contact us. We'll gladly assist you in working toward a resolution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer unless otherwise required by applicable law.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us immediately.

We will do our best to accommodate your request before the order enters processing.

Once an order has been shipped, cancellations or address changes may no longer be possible.

Multiple Shipments

In some cases, items within the same order may be shipped separately.

If this happens, you will receive tracking information for each shipment.

Need Assistance?

If you have any questions regarding your shipment, we're here to help.

Lumora

📧 Email: lumora638@gmail.com

We aim to respond to all shipping-related inquiries within 1–3 business days.