At Lumora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain information, including:

• Full name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment information (processed securely through our payment providers)
• Order history
• Device information (browser, IP address, operating system)
• Website usage information

We only collect information necessary to provide our products and services.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Provide shipping updates
• Respond to customer support requests
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Send order confirmations and important service communications
• Send promotional emails if you have chosen to receive them

We do not sell your personal information.

Payment Information

All payments are processed through secure third-party payment providers.

Lumora does not store your complete credit card or debit card information.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep products in your shopping cart
• Improve website performance
• Measure marketing effectiveness
• Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

Shopify

Our store is powered by Shopify.

Shopify processes certain personal information necessary to operate our online store, securely process payments, and fulfill your orders.

For more information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may occasionally send updates about new products, special offers, or store news.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Sharing Information

We only share your personal information when necessary to operate our business, including with:

• Shopify
• Payment processors
• Shipping carriers
• Fraud prevention providers
• Marketing service providers

These companies receive only the information necessary to perform their services.

We never sell your personal information to third parties.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to help protect your personal information.

While no method of internet transmission or electronic storage is completely secure, we continuously work to protect your information using industry-standard security practices.

Data Retention

We retain your information only for as long as necessary to:

• Complete your orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Receive a copy of your personal information where applicable
• Opt out of certain marketing communications

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

The updated version will always be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Lumora

Email: lumora638@gmail.com

Address: 2040 Transit Guideway, Chula Vista CA 91915, United States

Phone: 509-338-8325

We aim to respond to all privacy-related inquiries within 1–3 business days.