Refund policy

At Lumora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of the date your order is marked as delivered.

To qualify for a return, the item must:

  • Be in its original condition.
  • Be unused and free from damage caused after delivery.
  • Include all original accessories and packaging.
  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Returns requested after the 30-day period may not be accepted.

How to Start a Return

To request a return, please contact us at:

Email: lumora638@gmail.com

Please include:

  • Your order number.
  • The reason for your return.
  • Photos of the item if it arrived damaged, defective, or incorrect.

Please do not send any item back without first contacting us. Unauthorized returns may be refused.

If your return is approved, we will provide detailed return instructions, including the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts due to shipping

please contact us within 7 days of delivery so we can evaluate the issue and offer an appropriate solution.

Depending on the situation, we may offer a replacement, partial refund, full refund, or another suitable resolution.

Return Shipping Costs

If the return is approved because:

  • the wrong item was received,
  • the item arrived damaged,
  • or the product has a manufacturing defect,

Lumora will cover the return shipping costs whenever a return shipment is required.

If the return is requested for any other reason, including a change of mind or an unwanted purchase, the customer is responsible for the return shipping costs.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Products intentionally damaged or misused after delivery.
  • Items returned without their original components or packaging when those components are necessary for resale.

If you are unsure whether your item qualifies, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order separately.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing usually begins within 10 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges are non-refundable unless the return results from our error or a defective product.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to withdraw from your purchase within 14 days, where required by law.

These rights apply in addition to the policy described above and do not affect your statutory consumer rights.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: lumora638@gmail.com

We strive to respond to all inquiries within 1–3 business days.